Refund policy

Last updated: October 27, 2026

Return window

You can return most items within 30 days of delivery for a refund.

What can be returned

Items must be unused and in their original condition and packaging.

These can't be returned:

• gift cards

• personalized or made-to-order items

• candles that have been burned

• items marked final sale on the product page

How to start a return

Email support@piggyback-trader.com with your order number and the items you'd like to return. Items go back to the maker that shipped them, so if your order came from several makers, you may get more than one return label.

Return shipping

Return shipping is free for all eligible returns, including change-of-mind returns.

Refunds

Once the maker receives and checks your return, we refund you to your original payment method. Your bank or card issuer may take a few extra days to post it. Original shipping charges are refunded only if the item arrived damaged, defective or wrong.

Bundles

Bundles are returned as a complete set. If one piece of a bundle arrives damaged, contact us and we'll replace that piece or refund its share of the bundle price.

Vintage

Vintage pieces are pre-owned. Signs of age described or shown in the listing, such as wear, crazing, small chips or marks, are part of the item's description and aren't grounds for a damage claim. You can still return a vintage piece within 30 days if it's in the same condition it arrived in. If a vintage piece arrives with damage that wasn't in the listing, send photos within 7 days and we'll make it right.

Damaged or wrong items

Email us within 7 days of delivery with photos. We'll arrange a replacement if the maker has one, or a full refund.

Questions

Email support@piggyback-trader.com. We aim to reply within 2 business days.